Shipping policy

# Shipping Policy

At [Mac & Ellies], we want your order to arrive safely and as quickly as possible. Please review our shipping information below before placing your order.

## Order Processing

Orders are typically processed within **[1–3 business days]** after payment is confirmed.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Please note that orders placed on weekends or public holidays may be processed on the next business day.

## Shipping Times

Estimated delivery times are:

* **Local/National Delivery:** [2–7 business days]
* **International Delivery:** [7–21 business days]

Delivery times are estimates and may vary depending on your location, courier delays, weather, holidays, customs, or other circumstances outside our control.

## Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and order.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our store.

## Order Tracking

When your order has been shipped, we will send you tracking information if tracking is available for your delivery method.

Please allow some time for the tracking information to become active after your order has been dispatched.

## Incorrect or Incomplete Address

Please make sure your shipping information is correct before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been shipped.

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address.

## Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the courier.

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us at **[support email]** and we will assist you in contacting the shipping carrier.

## Damaged Packages

If your order arrives damaged, please contact us within **[48 hours]** of delivery and provide photos of the package and the damaged item.

We will review the situation and work with you to find an appropriate solution.

## International Orders

International customers may be responsible for customs duties, import taxes, or other fees charged by their country.

These charges are not included in the product or shipping price unless otherwise stated.

## Contact Us

If you have any questions about your order or our shipping policy, please contact
us
:Store:** [Mac & Ellies]

We’re always happy to help.